Note:

In case you cannot come due to the pandemic, it is possible to postpone your trip to a later date. We need to be notified of that change at least 10 days before your trip start date.

We have been working over these past months to improve our facilities. In addition, our staff has also been trained on how to maintain the new health and safety standards and in doing so offer you a safe and enjoyable horseback vacation.
Guests and visitors are asked to bring and utilise masks upon their arrival in Mallorca. These masks are necessary to be able to enjoy certain common areas in Mallorca, such as those used to prepare horses before beginning a class or trail.
In exceptional circumstances, masks (disposable surgical) may be purchased from us locally.

Clients do not have to wear a mask while riding or staying in the pool or nature (outside) but have to wear it if they are in reception, lobby bar, inside restaurant (while not eating or drinking).

For ease of understanding, we have specified the health and safety practices with respect to the different zones and facilities on the property. These are as follows.

In the hotel and restaurant:
• Training of personnel.
• Installation of a protective screen in the reception office.
• Continual use of protective masks and hydroalcoholic hand-sanitiser by our staff.
• Provision of hydroalcoholic hand-sanitiser in various locations (reception, restaurant, etc.).
• The restriction of the number of people in the reception area to a maximum of 2.
• Implementation of a rapid check-in method, performed at the entry of the reception office.
• The use of an infrared thermometer to measure the temperature of all clients at their time of check-in as well as each day at breakfast.
• A temperature check for all staff members using the same method each day at the beginning of their shift.
• Cleaning and disinfecting, in accordance to the public health standards associated with COVID-19, in rooms as well as common areas.
• The reduction of decorative ornaments and informative brochures in rooms.
• The removal of amenities, extra blankets and cushions which would otherwise normally be stored in the rooms. These must instead be requested at the reception desk.
• The substitution of the breakfast buffet for an a la carta breakfast served on our terrace.
• The implementation of a QR-code with which clients can access our menu on their personal devices. For those clients with half board or full board we will continue to use the standard method of filling the dinner menu at breakfast.
• Tables in both the restaurant and outdoor terrace being laid out with a separation of 2 metres. We also prioritise the use of the terrace so as to provide the most open space possible.
• Aeration of the reception office, bar, and restaurant a minimum of 3 times per day.
• Clients wishing to make use of our laundry service must deposit their clothing in a sealed bag. The clothes item will them be washed at more than 60°C and without being mixed with items from other clients or the hotel. They will then be returned in a sealed bag.
• The spa facility remains closed until the fall of 2020. Massage services are still open but it must be organised by appointment and subject to availability.
• The pool is cleaned and disinfected daily as per the latest available standards.
• Payments may be made using Visa and MasterCard.

In the riding school:
• Classes are scheduled with a 20 minute break in between with which to disinfect the materials used.
• Tack rooms and other common areas may only be accessed while using a mask and respecting social distancing.
• Clients may only prepare and tack a horse while using a mask. Masks are not necessary during the riding lesson itself.
• All of our riding instructors make use of masks.
•  Cleaning and disinfecting in the bathrooms and changing rooms is carried out using the latest COVID-19 preventative standards.
• Soap and hydroalcoholic hand-sanitiser dispensers are provided for use in the tack rooms.
• Classes will not contain more than 5 people.
• Whenever possible, a safety distance of 2 metres will be maintained between horses while they are being groomed.
• All riders who need to borrow a helmet or boots must ask the riding instructor for these items so that they may be properly disinfected following their use.
We are currently working to obtain an official sanitary certificate specifically for preventative methods against COVID-19.

For more information please visit our COVID-19 Updates page at https://www.hiddentrails.com/article/covid19update.aspx